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Vinyl Village Supply
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Shipping Policy

How soon will my order to be shipped?

We work hard to ship all orders within 48 hours from the time they are placed but this is not a guarantee. There may be delays if we receive an unusually higher volume of orders or if the weather prevents packages being picked up by USPS.

What shipping service is used?

All packages are shipped priority mail via USPS.

How much does shipping cost?

Cost depends on what zone you are located. The further the destination, the higher the cost. Place items you’re wanting into your cart and use the shipping calculator to see the rate based on the destination and content of your order.

Is tracking included with my order?

Yes, you will receive confirmation of your order from our website and a tracking email from USPS. Please check your spam/junk folders for these emails if you are unable to locate them in your inbox.

Are my shipments insured?

Yes, priority shipping is insured up to $50 USD. If you would like more insurance on your purchase please contact us before placing your order.

How long will it take to get my package?

We ship via USPS priority mail, which generally takes 2-3 business days to be delivered from the date of shipment. Holidays and inclement weather may cause delays. We are not responsible for postage delays.

What happens if my package arrives damaged or does not arrive at all?

We will assist you in determining what steps need to be taken to receive a full refund for your damaged order or lost shipment. You are responsible for filing a claim with USPS within 60 days for damaged or lost packages. Contact us if you are having difficulty locating the necessary documents needed for filing your claim. Please understand, for damaged shipments, you must keep both the box and the unused contents of the box for the post office to honor the claim. If you use any of the contents in the box whether damaged or not, you are accepting the entire shipment as is and will not receive a refund. Go to the USPS FAQ page to learn more about their claims policy. Please contact us if the post office does not refund the full contents of your shipment due to lack of adequate insurance.

Return Policy
What is the Vinyl Village Supply's return policy?
 
All sales are final.
 
What do I do if my order is late?
 
Vinyl Village Supply is not responsible for postal service delays. Please continue to track your shipment using the tracking number provided by the USPS email confirmation you will receive when you place your order and contact us with any questions or concerns.
 
What do I do if I receive the wrong items or something is damaged?
 
Please contact us immediately to resolve the issue. It is incredibly mportant to us that you are 100% satisfied with your order! Please inspect your order upon arrival. Contact us via any of the contact methods listed in the website "contact us" link within 48 hours of date of delivery if you have any questions or concerns. Your order will be considered accepted "as is" after 48 hours.
 
What do I do if my order is late?
Vinyl Village Supply is not responsible for postal service delays. Please continue to track your shipment using the 
Privacy Policy

Vinyl Village Supply’s privacy policy describes how we use and protect any information that you provide when you use this website. Vinyl Village Supply is committed to ensuring that your privacy is protected. You can be assured that any information we ask you to provide will only be used in accordance with this privacy statement. We encourage you to check back on this page from time to time to make sure you are happy with any changes that we make.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What information do we collect?

We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience - Your information helps us to better respond to your individual needs.
  • To improve our website - We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service - Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we disclose any information to outside parties?

NO. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How do we use cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps the site to tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences for that site.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Your consent to use

By using our site, you consent to our websites privacy policy.

Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.


This policy was last modified on July 24, 2016. Policy was last reviewed with no changes made on May 13, 2017.

About us

Vinyl Village Supply is a family owned and operated business out of Texas. We started out as vinyl crafters ourselves and so know how important it is to find a reliable source for all your vinyl needs. Vinyl Village Supply is dedicated to being your one stop shop!

Contact Us
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vinylvillagesupply.com
P.O. Box 1558
Magnolia, TX 77353
713.851.3666
admin@vinylvillagesupply.com

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